Residential Client Advocate - Part-Time Ends

Employer: Mission Services of Hamilton

Location: Hamilton

Job Type: Contract

Closes: November 16, 2026

• Violence Against Women’s Services
• Inasmuch House
• Residential Client Advocate
• Part-Time, Contract – Ends August 24, 2027
• Must Have Flexible Availability
• 1 Position
• (Bargaining Unit Position as per Collective Agreement)
• Wage: $23.42 Per Hour
• Posting No. MS0684

The Residential Client Advocate will use a client-centered approach to support women-identified individuals and their dependents who are experiencing abuse and/or homelessness while offering a safe space for individuals residing in the Women’s Shelter during this process. The Residential Client Advocate will provide service from a trauma-informed, anti racism anti oppression lens, while respecting each woman’s self-determination and personal decision making.

• Provide direct service to women and their dependents, including but not limited to, conducting safety planning and risk management, completing assessments and admits, offering housing information and completing housing applications, offering referrals, participating in conflict resolution and offering crisis intervention by phone and through web and text-based service
• Engage with service users in all areas of the women’s shelter
• Participate in developing and delivering on site groups and activities for women
• Ensure the overall management, safety and security of the women’s shelter is maintained
• Keep systematic records using automated case management software and in-house tools such as log books and report templates
• Assist in the training and supervision of students and volunteers within the Violence Against Women’s Services Department
• Understand and follow protocols with community partners such as Hamilton Police Services, Children’s Aid Society and School board
• Participate in regularly scheduled staff meetings and training
• Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
• Ensure that service users have access to participate in barrier-free services, assist and empower each service user to become more independent
• Adhere to a strict confidentiality policy
• Other duties as required to ensure the continuation of service to residents

• Successful candidates will hold at minimum a diploma in Social Service Work
• Degree in Social Work, is preferred
• Minimum two (2) years of work experience in fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; two- four (2-4) years of experience is preferred
• Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness
• Demonstrated understanding of working from an intersectional feminist lens
• Demonstrated ability to provide person-centered, trauma-informed and anti racism anti oppression services and supports to women and children with diverse experiences and identities
• Excellent counselling, crisis intervention, organizational and interpersonal skills
• Ability to work under pressure and in crisis situations
• Confident decision maker and enthusiastic team player
• Committed to upholding the organization’s mission, values and standards
• Fluency in French is an asset

• Varies with shift availability
• Must be available to work day, afternoon, night and weekend shifts
• Must have flexible availability

• Police Vulnerable Sector Check
• Two-Step Tuberculosis Skin Test

At Mission Services of Hamilton, we value diversity in our employees, and we work from an…