Refugee Case Manager

Support Government-Assisted Refugees with job matching and career preparation as a full-time Employment Case Manager at Wesley in Hamilton.

Wesley’s Employment Case Manager delivers STEP, a three-year program helping Government-Assisted Refugees build careers and economic independence. You will provide employment counselling, conduct skills assessments, and create personalized employment plans. The work also includes referrals, employer engagement, documentation, and coordinated case management.

• Assess strengths, barriers, employment needs, and participant goals
• Create action plans supporting sustainable employment outcomes
• Prepare resumes, interviews, job searches, and employment matches
• Refer participants to training, certifications, and community supports
• Maintain case notes, records, government documentation, and program data

• Relevant community service diploma or equivalent practical experience
• High school diploma plus relevant employment history and career training
• One to two years of related employment case management experience
• Professional experience supporting vulnerable populations is required
• Advanced Somali, Swahili, or Arabic is an asset

Use case management, job readiness coaching, and employer connections to help Hamilton refugees secure and retain employment.