Refugee Case Manager

Position: Refugee Employment Support Case Manager
Support Government-Assisted Refugees with job matching and career preparation as a full-time Employment Case Manager at Wesley in Hamilton.
Wesley’s Employment Case Manager delivers STEP, a three-year program helping Government-Assisted Refugees build careers and economic independence. You will provide employment counselling, conduct skills assessments, and create personalized employment plans. The work also includes referrals, employer engagement, documentation, and coordinated case management.

Key Responsibilities:

Assess strengths, barriers, employment needs, and participant goals
Create action plans supporting sustainable employment outcomes
Prepare resumes, interviews, job searches, and employment matches
Refer participants to training, certifications, and community supports
Maintain case notes, records, government documentation, and program data
Requirements:
Relevant community service diploma or equivalent practical experience
High school diploma plus relevant employment history and career training
One to two years of related employment case management experience
Professional experience supporting vulnerable populations is required
Advanced Somali, Swahili, or Arabic is an asset
Use case management, job readiness coaching, and employer connections to help Hamilton refugees secure and retain employment.