Transitional Services Advocate

Position: Transitional Housing Services Advocate
Deliver housing-based advocacy and crisis services at YWCA Hamilton Transitional Living in Hamilton, Ontario, across rotating relief shifts.
This permanent Women’s Advocate role supports women and gender non-binary residents during life transitions. Working from feminist, anti-racist, and anti-oppressive perspectives, you will address client needs through assessments, referrals, counselling, programming, and case management. The position also contributes to shelter operations and resident safety.

Key Responsibilities:

Support daily Transitional Living shelter operations
Assess needs and provide housing and social referrals
Facilitate individual and group programming
Participate in case conferences and management development
Provide evening and weekend front desk safety support
Requirements:
Social work or human services education, or equivalent

Experience with telephone and in-person crisis management
Experience working with newcomer women
Knowledge of social housing and community resources
Excellent interpersonal and communication skills
Use advocacy, assessment, referral, and crisis intervention skills to strengthen resident support at YWCA Hamilton Transitional Living.