G1 Repairs Assistant; Customer Service Assistant

ACTUAL CLOSING DATE: Applications must be received by 5 July 2026 at 11:55pm.

Location: David Dale House, Blantyre

Hours: 1 x 28hrs per week, permanent, 1 x 28hrs per week, temporary until December 2026

Work Pattern: 28hrs to be worked over 4 days a week

Salary / Hourly Rate: £13.80 - £15.54 per hour, £20,146 - £22,687 per annum

We are looking for a motivated and organised individual to join our Housing Repairs Service team. In this role, you will carry out a range of clerical and administrative duties, following established procedures to support the effective delivery and continuous improvement of the service.

• Accurately diagnose, raise, and process repair requests in line with council policies, standards, and performance targets.
• Provide efficient clerical and administrative support, maintaining high standards of confidentiality and data security.
• Handle correspondence, customer enquiries, and complaints, ensuring clear, professional, and timely communication.
• Process and maintain records in accordance with established procedures and quality standards.
• Undertake specialist administrative tasks to support the smooth running of the service.
• Work collaboratively with internal teams, contractors, technical officers, and other stakeholders to ensure effective service delivery.

Essential Requirements

• Strong basic IT skills, including experience with Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent customer service skills with the ability to communicate clearly and professionally.
• A team player who is inclusive, supportive, and able to work collaboratively.
• Honest, reliable, and able to treat others with fairness, respect, and integrity.
• Ability to work flexibly, using discretion and tact at all times.

You’ll be part of a supportive team delivering an essential public service, helping to ensure housing repairs are managed efficiently and customers receive a high‑quality experience.

The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under‑represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care‑experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.

• Enrolment in award winning local government pension scheme
• Optional participation in the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee discounts, including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past ten years must provide an Overseas Criminal Records Check translated into English and certified as showing no history of any criminal record proceedings.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

This post is exempted in terms of the Rehabilitation of Offenders (Scotland) Act 2020.

Applicants are not required to submit a CV as part of the SLC application process; if additional supporting information is required, please upload it under supporting documents.