Helpdesk Administrator

Helpdesk Administrator, Temp to Perm, Hamilton, £12.71 per hour

Benefits

* Temp-to-perm opportunity with long-term career potential

* Monday to Friday working pattern, 8:00am – 4:30pm

* 30-minute lunch break

* Competitive pay rate

* Supportive team environment

* Opportunity to gain experience working with a diverse portfolio of clients and sites across the UK

Responsibilities

* Act as the first point of contact for clients and site representatives, handling incoming maintenance requests professionally and efficiently.

* Log, update, and manage job details accurately using the Job Logic system.

* Coordinate and schedule engineers and subcontractors for reactive and planned maintenance works.

* Monitor job progress and ensure works are completed within agreed timescales and client requirements.

* Maintain accurate records by updating internal systems, job sheets, and maintenance documentation.

* Process invoices and support general administrative functions within the maintenance department.

* Assist with clearing backlogs of paperwork and ensuring all documentation is completed within required deadlines.

* Communicate effectively with clients, engineers, subcontractors, and internal teams to provide regular updates and resolve issues.

Requirements

* Previous experience within Facilities Management (FM) or the reactive maintenance/property repair sector.

* Experience scheduling engineers, contractors, or maintenance activities.

* Strong administrative and organisational skills with excellent attention to detail.

* Ability to manage multiple tasks and prioritise workloads in a fast-paced environment.

* Experience handling a high volume of calls and service requests.

* Good IT skills, including experience using job management systems such as Job Logic or similar.

* Excellent communication, customer service, problem-solving, and teamwork skills