H&T -G1 Housing Assistant

Description

The role of Housing Assistant is part of the local council property services unit. The position involves a wide range of clerical duties such as word processing, filing and photocopying, while supporting Housing Officers and providing advice to tenants and customers. It directly impacts the community and our service users.

Brandon Gate, Hamilton

35 hours per week, fixed term until 30 November 2026

Monday – Thursday 8.45am – 4.45pm, Friday 8.45am – 4.15pm

£25,183 – £28,358 per year

• Carry out clerical duties such as word processing, filing and photocopying.
• Support Housing Officers and provide advice to tenants and customers.
• Demonstrate organisation and prioritisation of workload, respond to changing priorities and contribute effectively to team goals and projects.
• Use all relevant IT systems and software applications, with a working knowledge of Microsoft Word and Excel.
• Maintain a high level of confidentiality due to the front line nature of the service.

• Excellent customer care and communication skills.
• Proficiency in Word and Excel.
• Commitment to customer care principles and interpersonal skills.
• Ability to maintain confidentiality.
• Capability to fulfil the front line service requirements and attend a selection event if required.

• Enrolment in award-winning local government pension scheme.
• Participation in the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave.
• Public holiday entitlement (up to 10 days).
• Occupational sick pay.
• Family‑friendly policies – flexible working, leave, maternity/paternity leave and enhanced leave.
• Employee discounts including cinema.
• Cycle to Work Scheme, physiotherapy, Employee Assistance Programme.

The Council is committed to fostering equality, diversity and inclusion. We welcome applications from all sectors of the community, including under‑represented groups such as disabled applicants, those with caring experience, black, Asian or minority ethnic backgrounds, military service backgrounds and new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria. We also guarantee an interview to veterans, reservists and their families who meet the essential criteria.

• Level 1 Disclosure check required before formal offer.
• Overseas Criminal Records Check required for applicants born outside the UK or who have lived or worked abroad for three months in the past ten years.

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.