Treatment Co-ordinator

Resolve Health has an excellent opportunity for an administrator to join our team as a Treatment Co-ordinator. Part of Proclaim Group, we are a national, award-winning provider of rehabilitation solutions for individuals who have been injured and/or are absent from work.

This is an office-based role, requiring the successful candidate to work from our office in Hamilton, near Glasgow. Candidates must therefore be willing and able to commute to Hamilton.

• Right to work in the UK
• Currently resident within the UK
• Willingness and ability to commute to Hamilton

Founded in 2000, Proclaim Group is a market-leading provider of rehabilitation services. We are recognised for our industry expertise and for our compassionate approach that places the wellbeing of our staff, service users and customers at the heart of everything we do.

Our company values are to ‘Excel, Inspire and Achieve with Integrity’. We are proud to live by these values and use them to direct our decision-making, service delivery and interpersonal interactions.

We focus on quality and invest in our people; empowering them to excel in their roles and deliver an exceptional service. We are passionate about training and development and enhance the skills of our staff through our dedicated Training Academy and external training opportunities.

Proclaim Group prides itself on being a great place to work. In our July 2024 staff survey we achieved an average score of 86% across all domains, including: internal communication; understanding of strategy and direction; involvement in company growth and success; fostering a sharing culture; inspiring and supporting staff to do their best work; career progression opportunities and wellbeing support.

We also believe that as a business, we have a social responsibility to give back to the world just as it gives to us. We do this through various environmental, social and governance (ESG) initiatives.

This exciting role will give you the opportunity to improve the lives of our service users by helping to arrange the treatment they require to recover from their injuries.

In the role, you will be responsible for sourcing and arranging physiotherapy and psychological treatment, receiving and reviewing reports and liaison with insurers and solicitors. You will also be required to arrange specific diagnostic and hospital services.

• Making and receiving telephone calls, managing queries as able and escalating when support is required.
• Undertaking case tasks, setting next actions where appropriate and ensuring tasks are followed through to completion whilst keeping all relevant parties informed.
• Prioritising workload to manage tasks and ensuring next actions are completed within SLA.
• Contacting service users by telephone to inform them of their treatment referral and complete DPA checks.
• Researching providers on the Proclaim Group network or confirming availability with external suppliers when arranging treatment.
• Following compliance procedures and taking next actions to ensure these procedures are being followed for the relevant tasks.
• Reviewing treatment reports, requesting clarification or amendments from suppliers and escalating reports when a clinical review is required.
• Attending team meetings on a monthly basis.
• Covering holiday/sickness periods for other team members and providing them with a list of all actions that have been completed and are required by them upon their return.

A copy of the full Role Profile will be provided during the application process.

This position would ideally suit an individual with administrative experience who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.

• Ability to work well under pressure
• A flexible and solution-focussed approach
• Ability to meet and manage deadlines and adhere to service levels
• Accuracy and attention to detail
• Excellent communication and interpersonal skills
• Excellent organisational and administrative skills with attention to detail
• Confidence…