Administrator; Rehabilitation Assistant

Location
:
Hamilton, Scotland

Hours
: 35-37.5 hours per week

Salary
: £24,500-£26,500/year + benefits

Proclaim Care has an excellent opportunity for an administrator to join our team as a Rehabilitation Assistant. Part of Proclaim Group, we are a national, award-winning provider of rehabilitation solutions for individuals who have been injured and/or are absent from work.

This is an office-based role, requiring the successful candidate to work from our office in Hamilton, near Glasgow. Candidates must therefore be willing and able to commute to Hamilton.

• Right to work in the UK
• Currently resident within the UK
• Administration experience
• Willingness and ability to commute to Hamilton

Founded in 2000, Proclaim Group is a market-leading provider of rehabilitation services. We are recognised for our industry expertise and for our compassionate approach that places the wellbeing of our staff, service users and customers at the heart of everything we do.

Our company values are to ‘Excel, Inspire and Achieve with Integrity’. We are proud to live by these values and use them to direct our decision-making, service delivery and interpersonal interactions.

We focus on quality and invest in our people; empowering them to excel in their roles and deliver an exceptional service. We are passionate about training and development and enhance the skills of our staff through our dedicated Training Academy and external training opportunities.

Proclaim Group prides itself on being a great place to work. In our July 2024 staff survey we achieved an average score of 86% across all domains, including: internal communication; understanding of strategy and direction; involvement in company growth and success; fostering a sharing culture; inspiring and supporting staff to do their best work; career progression opportunities and wellbeing support.

We also believe that as a business, we have a social responsibility to give back to the world just as it gives to us. We do this through various environmental, social and governance (ESG) initiatives.

This exciting role provides the opportunity to improve the lives of our service users by working collaboratively with our clinically qualified Rehabilitation Managers to deliver exceptional care through efficient case coordination, accurate documentation, and proactive communication with all stakeholders.

• Providing administrative and coordination support to Rehabilitation Managers to ensure efficient case management and positive client outcomes.
• Coordinating appointments, services, and funding requests, maintaining compliance with processes and service level agreements (SLAs).
• Liaising with multidisciplinary stakeholders including service users, service providers, insurers, solicitors and healthcare professionals.
• Preparing and issuing accurate documentation, referral letters, and reports in line with company standards.
• Managing case files and databases to ensure up-to-date, accurate information and compliance with internal procedures.
• Monitoring and progressing tasks, prioritising workload to meet KPIs and customer specifications.
• Supporting Rehabilitation Managers with arranging services, equipment, travel, and adaptations for service users.
• Contribute to continuous improvement and participate in professional development activities.

A copy of the full Role Profile will be provided during the application process.

This position would ideally suit an individual with administrative experience who has worked as a personal assistant, medical or legal secretary and has experience of handling confidential information. Full training will be provided.

• Ability to work…