Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

Location:

Based from our Hamilton office, ML3 0XB

Salary: £24,480 per annum + Excellent Benefits!

Contract:

Full-time, Permanent – 35 Hours per Week (Monday – Friday)
Benefits: 25 days annual leave increasing to 30 days after 5 years (pro-rata for part-time staff), 12 ½ public holidays, 6% Pension contribution and Group Life Insurance!
Join GCIL and Make a Difference!
At GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.
As a disabled-people led organisation, we value lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.
Why Work With Us
Meaningful Impact:
Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.
People-Focused:
You’ll spend a significant amount of your time communicating — one-to-one, in groups, in the community, and online. If you love engaging with people, this is the role for you.
Varied Outreach:
From delivering training sessions to hosting workshops, events, and drop-ins, you'll be out in the community building understanding and trust.
Autonomy and Responsibility:
Manage your own caseload and represent GCIL confidently through regular verbal and digital communication.
Professional Growth:
We’ll support your development, including your communication, training delivery, and community engagement skills.
As our Administrator, you will:
 
* Provide administrative support to the Lanarkshire Team in a busy office environment.
 
* Manage your own workload effectively and work confidently on your own initiative.
 
* Handle a range of administrative tasks with accuracy and strong attention to detail.
 
* Use a variety of computer systems and software applications efficiently.
 
* Be the primary point of contact for incoming enquiries and new referrals, ensuring efficient handling and appropriate signposting.
 
* Manage incoming calls, monitor mail boxes and process new referrals, delivering high-quality front-line support.
 
* Communicate clearly and professionally with colleagues, Supported People and external partners.
 
* Prioritise competing tasks and manage time effectively to meet deadlines.
 
* Maintain accurate records and assist with data entry and database updates.
 
* Support the coordination of appointments, meetings and other team activities.
 
* Ensure compliance with organisational policies, procedures and confidentiality standards.
 
* Contribute to creating an inclusive, supportive and accessible working environment.
In order to be successful in this role, you must have:
 
* Minimum two years’ administrative experience in a busy office environment.
 
* Strong communication skills written and verbal.
 
* Excellent organisation, time management and ability to prioritise competing tasks.
 
* Confident using a range of computer systems and software applications.
 
* High attention to detail and accuracy in all administrative tasks.
 
* Ability to work independently and use your own initiative.
 
* Ability to handle confidential information professionally and responsibly.
 
* Willingness to undergo and maintain PVG scheme membership.
It would be great if you had:
 
* Experience working in a third-sector, health, social care or community-focused organisation.
 
* Knowledge or lived experience relating to disability, accessibility or support systems.
 
* Familiarity with case management, databases or CRM systems.
 
* Experience supporting teams with appointment coordination, scheduling or Support People communications.
 
* Understanding of inclusive practice and…