Service Coordinator

Orona UK – Uddingston, Scotland, United Kingdom

ORONA is focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps, and walkways. Operating in 100 countries
, we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants
, Orona is Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Repairs Coordinator to join our team based in our Glasgow office.

• Update internal systems on receipt of customer order/insurance work, etc.
• Maintain regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
• Order materials as required and support company technicians with any technical queries.
• Manage inwards materials and collate and arrange for distribution to in‑house engineers and subcontractors as required.
• On completion of repairs, close the job ensuring monthly targets are at least achieved.
• Manage live order book, forecast for production, and provide accurate reporting to management.
• Manage and guide customer expectations on the company's services.
• Support the regional office service administration functions, including call handling.

• Experience in a role where you built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding expectations.
• Proficiency with Microsoft Office Products (Word, Excel), databases, and online portals; able to work independently.
• Key interpersonal skills: approachable, organized, able to meet demanding deadlines.

• Competitive salary
• Company vehicle
• 25 days holiday + bank holidays
• GP24 service – unlimited access with qualified GPs 24 hours all year round
• Orona Rewards scheme giving discounts with over 800 retailers
• Access to eye test vouchers
• Excellent opportunities for overtime
• Awards given for long‑term company service
• Competitive company sick pay scheme
• Access to company recruitment referral scheme
• Life assurance