Probate Sales Executive

Join to apply for the Probate Sales Executive role at Dignity Funerals Ltd
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Contract:

Full-time, Permanent

Location:

Maidenhead (Hybrid - 3 days on-site, 2 days from home)

Salary: £30,000 base + performance-based bonus that could take total earnings to £45k

It’s inevitable that all of us will deal with death at some time in our lives. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive.

Instead of feeling supported, people feel lost. But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now we’re the UK’s top rated probate provider, and we help our customers pledge over £300 million a year to charities through gifts left in their wills. We’ve also joined the Dignity Group – one of the major providers of funeral services in the UK.

Together, we’re on a mission to change the way the world deals with death.

We’re looking for an ambitious Sales Executive to help us deliver an exceptional Probate service to our customers. Probate is a daunting task that we strive to make simpler, faster and more affordable than traditional providers. Part of how we do that is through building a fantastic team of people who are legally savvy, commercially minded and motivated by compassionately helping people through those difficult challenges.

• Build rapport and trust with customers, making a stressful time and process as easy as possible.
• Learn the intricacies of what happens to someone’s estate when they die, and diagnose the estates of your customers.
• Guide customers through the government requirements for probate, and what needs to happen and why.
• Explain our different types of Probate services so the customer can make the right decision based on their estate complexity and needs.
• Prove consistency in our weekly and quarterly sales targets, including conversion rates and QA (Quality Assurance) scores on our inbound enquiries.
• Master smooth and detailed handovers to our Legal team.
• Work cross-functionally towards our company OKRs and monthly revenue targets, and assist with quarterly team presentations.

• Demonstrated success in sales roles, ideally within B2C, service-oriented industries such as legal services, financial services, or customer support.
• Experience in achieving and exceeding sales targets, with a strong track record of converting leads into satisfied customers.
• Ability to quickly learn and adapt to new software and tools as needed.
• Achieved GCSEs A‑C in English & Maths.
• An interest in legal processes and ideally have a legal education and/or work experience.
• A team player that values honesty, collaboration and delivering exceptional service to customers.

• Annual salary of £30,000 plus performance-based bonus.
• 25 Days Holiday + Bank Holidays.
• X2 Life Assurance.
• Pension Scheme.
• Hybrid flexible working (3 days in our Maidenhead office).
• Genuine career progression and mentorship opportunities.

To be considered for this role, please submit your application via the apply button, where a member of our Talent Team will review your application.

Please note that this role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.

The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note in accordance with our pre‑employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with…