Legal Counsel FTC

Position: Legal Counsel FTC)
This is a key commercial role which will be working with the Sales and Commercial teams to manage the negotiation and closing of commercial contracts for the licensing of Smart Communications products and the provision of related services to customers, you will be supporting the global business with a principal focus within our EMEA region. The role will also support the business in all legal matters relating to the day to day running of the business, including customer negotiations, procurement, responding to supplier questionnaires and dealing with data protection/GDPR queries.

The role will report to the General Counsel.

About Smart Communications

Summary This is a key commercial role which will be working with the Sales and Commercial teams to manage the negotiation and closing of commercial contracts for the licensing of Smart Communications products and the provision of related services to customers, you will be supporting the global business with a principal focus within our EMEA region. The role will also support the business in all legal matters relating to the day to day running of the business, including customer negotiations, procurement, responding to supplier questionnaires and dealing with data protection/GDPR queries.

The role will report to the General Counsel.

About Smart Communications Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of Smart

COMM TM , forms transformation capabilities made possible by Smart

IQ TM and the trade documentation expertise of Smart

DX TM .In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit  .

The responsibilities of the role include:
Working proactively with the EMEA and Capital Markets sales teams on the creation and negotiation of commercial agreements (whether on Smart Communications or customer paper) relating to:

• Master Agreements for SaaS.
• Partnership/Collaboration Agreements.
• Sales-related contracting including NDAs and Evaluation Agreements.
• Professional Services Agreements and SOWs.
• Amendments to existing customer agreements, as required.
• Processing and dealing with customer questionnaires and RFPs.
• Providing advice on data protection/GDPR in relation to customer and supplier negotiations.

Supporting the wider business with legal and contracts advice across a broad range of topics including, and taking the lead on and managing the process for:

• Supplier agreements (procurement) for key products and services including infrastructure, IT and marketing.
• Reviewing responses to supplier due diligence questionnaires and advising the business of risks.
• Amendments to existing supplier agreements, as required.
• Supporting marketing and publicity events
• Supporting the building and ongoing updating of a customer contract database.

What we’re looking for:
Must have skills/experience:

• A qualified solicitor with a minimum of 3 years’ PQE with proven experience in commercial law with in-house experience, ideally for a SaaS technology business.
• Ability to work independently and flexibly.
• Ability to deal with demanding customers, including top tier investment banks.
• Experienced in contract negotiation in the software industry, including supplying regulated industries (specifically finance). SaaS experience would be highly desirable.
• Excellent communication skills with the ability to articulate key legal issues and explain them to others.
• Good understanding of contract law and in the context of…