Sales Manager

Rialtas, part of the global Harris Computer family, is seeking a proactive, results-driven Sales Manager to lead our Sales Department and spearhead growth across all revenue streams. This role will directly manage the
NN Lead (New Business new customer acquisition) and the
Customer Success Manager (CSM), who oversees the day‑to‑day sales activity with existing customers.

Reporting to the EVP, you will take ownership of delivering revenue targets, shaping and executing our sales strategy, and driving strong performance through effective KPI management. This is an opportunity to make a meaningful impact, elevate our sales function, and contribute to the continued success of a growing software organisation.

Our offices are located in Uffcott, Wroughton near Swindon. This is a hybrid role, with on‑site presence to be agreed. Occasional travel to client sites and UK‑wide conferences will be required.

Your key responsibilities will include (but will not be limited to):

• Lead and develop the NN Lead and Customer Success Manager, fostering a high‑performance and collaborative culture.
• Strong understanding of both upsell/cross‑sell and new business sales cycles and methodologies to ensure working closely with the team, ensuring alignment on sales targets, customer experience, and operational delivery.
• With more than 1,000 customers retention is key, working to ensure customer excellence is provided throughout the company.
• Collaborate with the Professional Services (PS) Lead to ensure customers are efficiently scheduled into programmes, courses are effectively marketed, and capacity is optimised and forecasting accuracy.
• Coach, mentor, and motivate team members to achieve individual and departmental goals.

• Develop and implement a comprehensive sales strategy focused on driving new business acquisition and B2B revenue growth.
• Identify and pursue new market opportunities and strategic partnerships.
• Collaborate cross‑functionally to align campaigns, and service delivery with sales objectives.

• Define and manage key performance indicators (KPIs) across sales, ensuring consistent performance tracking and data‑driven decision‑making.
• Analyse pipeline metrics, conversion rates, and marketing campaign results to identify areas for improvement.
• Provide regular reports and performance insights to the EVP.

• Work closely with the CSM and PS Lead to maintain strong customer engagement, satisfaction, and retention as measured by revenue and NPS scoring.
• Ensure that customer feedback informs both sales and marketing strategies.
• Promote a unified approach across departments to deliver a seamless customer journey from initial contact through to service delivery.

• Produce accurate sales forecasts, performance reports, and commercial analyses.
• Present findings, trends, and recommendations to the EVP and senior leadership team.

• Oversee the planning and execution of marketing campaigns, ensuring alignment with sales objectives and brand positioning.
• Deliver impactful content, digital campaigns, events, and customer communications.
• Monitor and evaluate lead generation performance, ensuring maximum ROI on spend and activities.
• Ensure that all marketing materials and communications effectively promote products, courses and services.

We are seeking a motivated, commercially astute Sales Manager who embodies our values and brings both strategic thinking and hands‑on leadership to the role. You will thrive in a collaborative, customer‑focused environment and be excited to contribute to a passionate, close‑knit team.

• Proven experience as a Sales Team Lead or in a similar role, ideally with the ambition and readiness to take on full management responsibility.
• Demonstrated success in leading sales teams to achieve ambitious revenue goals.
• Experience in building accurate sales forecasts and maintaining clear pipeline visibility.
• Strong understanding of integrated sales strategies, KPI management, and performance reporting.
• Experience working cross‑functionally with…