Desk Controller

We are recruiting for a well-established container hire, sales, and conversion business with a strong reputation for quality and service based in Hamilton. The company is expanding its team as it continues to grow across Scotland. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships. You will play a key role in supporting daily operations and driving business growth.

The successful candidate will join a professional and supportive team.

• As the Hire Desk Controller, you will maintain and develop customer relationships while ensuring excellent service delivery.
• Deliver outstanding day-to-day service to existing customers
• Manage hire and sales orders using Zoho CRM and Syrinx systems
• Liaise with operations and logistics to ensure timely delivery
• Maximise opportunities for sales and cross-selling
• Log calls, update contracts in MCS system, and track customer feedback
• Support sales and marketing initiatives and contribute to customer communications

• Highly organised and motivated
• Sales or customer service experience in a busy environment
• Strong prioritisation and commercial awareness
• Experience using order processing or asset control systems (MCS preferred)
• IT literate (MS Office)
• Team player with excellent written and verbal communication skills
• Previous experience in a Hire Desk role (Desirable)

• £30,000 per annum
• Business performance bonus scheme
• 3% company pension contribution
• Flexible benefits package
• Monday to Friday | 8:00am - 5:00pm