Service Delivery & Customer Success Manager

Service Delivery & Client Success Manager

Hamilton

Office based

c £50k

We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business.

If you come from a data centre, MSP, managed services, hosting, cloud, infrastructure, or consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity.

The Opportunity

• Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience from day one.
• This role sits at the heart of the business, working closely with customers, internal technical teams, operations, and sales to ensure services are delivered effectively and continuously improved.
• You'll be given the autonomy to challenge existing ways of working, introduce best practice, and help drive service maturity as the business continues its impressive growth journey.

What You'll Be Doing

• Building strong, trusted relationships with customers across a range of industries
• Acting as the voice of the customer internally and ensuring service expectations are met