Customer Service Advisor

Location: Larkhall

A highly successful and well-established e-commerce business selling sports, fitness, healthcare safety and pet products is looking for an office
-based Customer Service Advisor to join their team in Clapham, London.

The role is fully office-based in Clapham, Central London.

Along with a salary of up to £28,860.00 per annum, you will also receive:

28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday)
Regular staff socials funded by the business
Weekly McDonald’s breakfasts
Free tea and coffee
Friday beers, soft drinks and chocolate
Staff discount on products
Opportunities to learn, develop and progress within the business
For more than 17 years, we have been building and operating successful e-commerce websites across several industries from our London head office.

We are ISO 9001 and ISO 14001 certified, reflecting our commitment to quality, continual improvement and responsible business practices.

As the business continues to grow, customer service remains at the heart of what we do. We are therefore looking for a bright, switched-on and adaptable Customer Service Advisor who enjoys helping people and takes pride in delivering a great customer experience.

You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.

Location:

This is a fully office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute.

As a Customer Service Advisor your duties will include:

Being kind and considerate to everyone
Providing excellent support over the telephone and by email
Assisting with order queries and product information
Liaising with our suppliers for order updates and product details
Working with internal departments to ensure queries are resolved efficiently
Taking orders over the telephone
Ensuring the order process is a seamless and pleasant experience
Product support
Authorising returns
Customer escalations
Further ad hoc responsibilities
Above all, we expect everyone in our team to be kind, considerate and respectful when dealing with customers, colleagues and suppliers.

The ideal candidate will hold the following skills and experiences:

Previous relevant customer service experience
Excellent verbal and written communication skills
Excellent organisational and problem-solving skills
Must be fluent in English
A polite and confident telephone manner
Great attention to detail

The role is fully office-based. The working hours of this role are Monday to Friday, 9.00am to 5.30pm (37.5 paid working hours per week). In return you will receive a salary of £28,860.00 per annum (£14.80 per hour).

If this sounds like the Customer Service Advisor for you, click the apply online link and send an updated copy of your CV today!

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