FM Helpdesk Administrator

Position: FM Helpdesk Administrator (Permanent)
COMPANY OVERVIEW

Our client is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, they also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, our client operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Our client continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence. They value the strength that comes from a diverse team.

We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

COMPANY USPS

Comprehensive M&E Maintenance Coverage

ECG provides a full spectrum of building services maintenance, including critical, non-critical, and preventative solutions. Their services encompass mechanical, electrical, plumbing, HVAC, water hygiene, and fire safety systems, ensuring optimal building performance throughout their lifecycle

24/7 Nationwide Availability With strategic offices and service centres across the UK, ECG offers round-the-clock support 365 days a year. This nationwide presence ensures rapid response times and consistent service delivery, regardless of location

Tailored Solutions for Diverse Sectors

ECG specializes in providing customized facilities management solutions across various sectors, including commercial, industrial, retail, and public services. Their expertise allows them to address the unique challenges and requirements of each sector effectively

JOB PURPOSE

Our client is looking to recruit a full-time Subcontractor Coordinator. This person will form part of the Contracts Team and will be based at Blantyre.

Job Purpose:

Coordinating and scheduling subcontractor visits, ensuring alignment with client needs and operational workflows.
Managing and updating CAFM (Computer-Aided Facilities Management) systems to track and allocate tasks effectively.
Responding to client enquiries, delivering excellent customer service and acting as a communication bridge between clients and onsite teams.
Ensuring compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), consistently monitoring performance and deadlines.
Recording and processing data accurately, leveraging Microsoft Word and Excel for documentation and reporting.

Prioritising effectively in a fast-paced environment, handling multiple tasks and adjusting as operational needs evolve.

SKILLS & EXPEIENCE REQUIRED

Familiarity with CAFM systems
Prior experience coordinating specialist subcontractor visits
Facility management or helpdesk background
Strong task prioritisation and multitasking abilities

SALARY & BENEFITS

£26,500 to £27,500 per annum plus benefits

If your interested, please contact Nick on (phone number removed) and please apply to this advert to prompt a call back