Graduate Technical Support Engineer – Bilingual; French and English speaker

Position: Graduate Technical Support Engineer – Bilingual (French and English speaker)
** Job Summary
** The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the Hyper

X range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers.

** Responsibilities.
** Maintain and update your knowledge on all Hyper

X and competitor’s hardware/software products.

** Education & Experience Recommended*
* ** Knowledge & Skills
** Knowledge of PC Architecture and Microsoft OS. A minimum of 1 year’s previous experience in providing customer support.

Excellent communication and organizational skills with strong focus on Customer satisfaction. Excellent time management, ability to prioritise your own workload and multi-task. This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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