Implementation Manager

Implementation Manager

Aspect House, Glasgow (hybrid)

Salary from £55,200 + up to 15% bonus, single cover private medical & other excellent benefits

Closing date
- Friday 28 th of August

Help us create a better future, quicker!

• Support the integration of new smart technology, managing the integration of new assets across Smart Field Services and across all partners
• Shape the long-term Smart rollout, maintenance and replacement programmes
• Identify opportunities for improvement within Smart and partners by interpreting complex data sets and working closely with the Smart Field Services Management Team
• Deliver y of improvement projects, focussing on process efficiency, performance enhancement and consistency, upstream with Meter Operator Parties (MOPs) and downstream with Customer Services
• Lead re gular governance meetings with senior management stakeholders at our smart meter MOPs, challenging areas of improvement opportunity and applying best practice from lessons learned with other metering partners
• Support the Smart Metering Programme Director, Smart Field Services Director and Head of Technical Services in setting targets for the installers
• Engage internal and external stakeholders to ensure service levels meet requirements
• D evelop and implement a process and systems improvement plan to define, track and quantify all metering procedural and system level improvements with agreed dates, financial, FTE and regulatory benefits
• En sure that adequate reporting and data management solutions are in place to support the delivery of new solutions
• Detect and investigate problems, defects, risks and issues across departments, impacting the Metering Journey
• Identify and deliver solutions impacting the Metering Journey e.g. Writing BRDs and the creation of CRs

• Educated to HNC level or equivalent experience within a role related to the delivery of significant change, IT solution delivery or metering operations
• Good understanding of Customer Business IT systems e.g. SAP / Meterflow / CRM / Ui5
• Extensive experience in IT solutions delivery, project management or a related discipline involving the management of significant change, cross party project management, risk management or solution engineering
• Knowledge of smart metering, metering operations and industry processes related to metering covering all aspects of data management, clerical processes, fieldwork, industry interfaces and smart technology
• Comfortable with a rapidly changing environment and conflicting priorities where regular assessment of deliverables and management of dependent parties is required
• Excellent written and verbal communication skills, including delivery of presentations to senior management, preparation and presentation of complex data in an easy-to-understand format and upskilling of peers on the new delivery of new system solutions
• Ability to prioritise and deliver to agreed timescales and quality standards as specified in the systems improvement plan and meeting the needs and expectations of all internal and external parties
• Proven track record in influencing senior internal stakeholders to maximise efficiency, reduce cost and mitigate risk throughout the delivery of significant changes
• Expertise in reporting and data analysis, with proficiency across a variety of applications and platforms (e.g. PowerBI, MS Office)

• Educated to HNC level or equivalent experience
• Extensive experience in IT solutions delivery, project management or a related discipline
• Knowledge of Smart metering, metering operations and industry processes related to metering
• Comfortable with a rapidly changing environment and conflicting priorities
• Excellent written and verbal communication skills
• Ability to prioritise and deliver to agreed timescales and quality standards
• Proven track record in influencing senior internal stakeholders

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers -