Senior Database + Analysis Manager

Senior Database and Analysis Manager

Aspect House, Technology Avenue
Hamilton International Technology Park
Blantyre,
G72 0HT

Salary from £47,200 - £59,000 per annum

Fixed term contract up to 9 months

Closing date: 19th August 2026

Help us create a better future, quicker

This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager.

As Senior Database and Analysis Manager, you’ll support two key business initiatives within Sales:

Scottish Power is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires specialist expertise to design, configure, and ope rationalise CCAI within a live call centre environment.

To support a project to identify and implement new sources of free, internally generated call data for Telesales .

• Lead CCAI Implementation — Own the end-to-end design, configuration, and
  operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.

• Optimise CCAI Performance — Tune models, refine call-flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.

• Integrate CCAI with Sales Operations — Embed AI-driven insights and workflows into day-to-day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.

• Identify New Internal Call Data Sources — Identify new, zero-cost data assets that can deliver sales and lower channel capture cost.

• Develop Data Pipelines — Oversee the creation of secure, reliable data flows from call-centre platforms into analytics and reporting environments.

• Knowledge Transfer & Handover — Produce documentation, training materials, and handover packs to ensure sustainable ownership post-contract.

• Proven CCAI Delivery Experience — Demonstrable track record of implementing CCAI or conversational AI solutions specifically within telesales operations.
• Advanced Data Engineering Expertise — Strong capability in data architecture,
  pipeline design, and real-time/near-real-time data processing
• Call-Centre Technology Knowledge — Hands‑on experience with telephony systems, diallers, IVR, speech analytics, or agent‑assist technologies.
• Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders.
• Background in retail energy, telecoms, financial services, or other high‑volume sales environments is advantageous.
• Strong organisational skills with the ability to deliver at pace in a live operational environment.

• Demonstrable experience successfully deploying CCAI or conversational AI in a sales/telesales context
• Proven ability to deliver outcomes within short timescales.
• Significant experience working with call-centre data, telephony systems, or speech analytics.
• Ability to work cross‑functionally with technical and non‑technical teams.

As well as a competitive salary which is reviewed annually, you can also enjoya number ofother benefits. With our pension scheme,we’lldouble match your contribution up to a company contribution of 10%.

At Scottish Power, we believeit’sthelittle thingswe do in life that makea big difference. From helping you look after your family’s wellbeing, save for your future andtake personal steps for climate action – our benefits are designed to help you do just that- sothat you have everything you need to take care of your world – today and tomorrow.

That’swhy our benefits include:

• 36 days annual leave

• Holiday Purchase – perfect your work/life balance with extra annual leave

• Share Schemes

• Payroll Giving andCharity Matched Funding

• Technology Vouchers – save more and spread the cost of your technology purchases

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme andPublic Transport Season Ticket Loans

• Healthcare benefit options including:
  
  Dental Insurance,Private Medical Insurance ,Health Cash Planand  annual
  
  Health Assessments

• Life Assurance (4x salary)

• Access to Savesmartfinancial wellbeing support

• Plusshopping, leisure,…