IT Systems Specialist - eHealth

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Digital Operations function delivers high quality digital infrastructure, platform services, applications and non-clinical support functions that meet the current and future needs of NHS Lanarkshire staff and patients.

Through the Digital Services Manager (Technology Services), the IT Systems Specialist provides specialist technical knowledge across the Systems team remit and is responsible for the effective support, maintenance, configuration, optimisation and continuous improvement of core server infrastructure, identity services and back-end Microsoft 365 platforms.

The role requires specialist knowledge of complex technical environments, normally acquired through degree-level study or equivalent specialist training and experience, together with significant practical experience of enterprise infrastructure and Microsoft technologies. The postholder works with a high degree of autonomy within established policies and procedures, exercises judgement on complex technical issues, provides specialist advice to colleagues and stakeholders, and contributes to service improvement and the longer-term transition toward a hybrid cloud operating model.

Lead, support or contribute to the administration, maintenance and improvement of the following service areas:

• Windows/Linux Server infrastructure, associated virtual server platforms and core management tooling
• Management and support of core Microsoft infrastructure, identity, security and maintenance services across Azure and Active Directory environments.
• Configuration, hardening, monitoring, resilience, backup, recovery, performance and capacity management across supported services

Provide specialist technical support and advice for complex infrastructure and platform services, acting as a source of expertise for Systems-owned technologies

Implement, administer and support secure, resilient and highly available services, ensuring incidents, problems, changes and service requests are effectively managed and resolved

Undertake complex fault finding, analysis and diagnosis across server, identity and cloud-integrated services, using judgement to determine the most appropriate corrective action

Plan and organise technical activities, maintenance work and service improvements across a number of work streams, balancing operational priorities, project deadlines and service risk

• The post holder will be educated to or operating at degree level in an IT Specialty
• Specialist, demonstrable and extensive experience in an IT Security related discipline
• Further education and evidence of Continuous Professional Development in IT subjects e.g. study days/courses/post graduate qualification
• Specialist technical knowledge across complex IT security products and practices understanding current needs and acknowledging industry trends
• A driving licence is required; this must be a full UK/EU/EEA licence.

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience
* or any other dimension that can be used to differentiate people from one another.

* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Ewan Hawke, Digital operations Manager - Systems, on ewan.h

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on Lynn.