3rd Line Support Engineer

My client is one of the most exciting and fastest growing tech companies in Scotland. Join here, and your career will really take off.

This role sits as the technical escalation point from 2nd line.

You’ll combine deep technical expertise with strategic thinking, stepping in when systems fail, but also ensuring they fail less often.

• Own and resolve incidents that cannot be solved at lower tiers
• Optimise core infrastructure across:
  Compute (enterprise servers), Virtualisation platforms Storage and Networking.
• Drive problem management, eliminating recurring faults at source
• Contribute to infrastructure projects, migrations, upgrades, capacity expansion

• Solid experience in a 3rd Line or advanced support role, ideally within a data centre or MSP environment

Strong troubleshooting skills across:

• Virtualisation (VMware, Hyper‑V)
• Networking fundamentals (DNS, DHCP, VLANs, routing basics)
• Storage technologies (SAN/NAS)
• Experience working in ITIL-aligned environments (incident, problem, change management)
• Ability to prioritise under pressure in a 24/7 operational setting
• Clear communication skills, you can explain complex issues without the jargon
• Comfortable working in structured environments (ITIL, change control, SLAs)
• Experience in hyperscale or colocation data centres
• Exposure to cloud and hybrid infrastructure (Azure, AWS, private cloud integration)
• 33 days annual leave
• Life assurance at 4x salary
• Group income protection at 70% of salary for up to 2 years
• Help@Hand: remote GP, physiotherapy, nutritionist, and more
• Cycle to Work and EV car salary sacrifice schemes
• 6 fully expensed company events per year
• Option to donate to charity through salary