Senior Database + Analysis Manager

Aspect House, Technology Avenue

Hamilton International Technology Park

Blantyre, G72 0HT

This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager.

To support two key business initiatives within Sales:
1) Scottish Power is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires expertise to design, configure, and ope rationalise CCAI within a live call centre environment.
2) To support a project to identify and implement new sources of free, internally generated call data for Telesales:
Period of time required is 9 months

Own the end-to-end design, configuration, and operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.

Refine call-flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.

Embed AI-driven insights and workflows into day-to-day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.

Identify new, zero-cost data assets that can deliver sales and lower channel capture cost.

Oversee the creation of secure, reliable data flows from call-centre platforms into analytics and reporting environments.

Produce documentation, training materials, and handover packs to ensure sustainable ownership post-contract.

Experience supporting the delivery or implementation of technology, data, AI, or automation solutions in an operational environment.

A general understanding of data, reporting, system integration, or process improvement.

Familiarity with call-centre systems, telephony, customer contact platforms, or similar operational technologies.

Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders.

Background in retail energy
, telecoms, financial services, or other high-volume sales environments is advantageous.

Strong organisational skills with the ability to deliver at pace in a live operational environment.

Proven ability to hit the ground running and deliver outcomes within short timescales.

Experience working with call-centre data, telephony systems, or speech analytics.

Ability to work cross-functionally with technical and non-technical teams.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes -…