Customer Relationship Management Manager

Customer Relationship Management Manager

We’re working with a leading international gaming operator who are looking to hire a CRM Manager to join their growing team. With a strong presence across the UK and international markets, they offer both sports book and casino products and pride themselves on delivering best-in-class customer engagement strategies.

The Role

You’ll take ownership of CRM strategy and execution, primarily across the UK market but with exposure to international territories. This is a hands-on role where you’ll be building and optimising campaigns across email, SMS, push and in-app messaging, as well as shaping strategy to drive retention and engagement. You’ll work closely with senior stakeholders, including the Head of CRM and the CEO, and lead a small team of CRM Executives.

Key Responsibilities

• Plan, build, test, and deploy CRM campaigns across multiple channels
• Use data to segment customers and deliver personalised offers
• Monitor player behaviour and optimise engagement on a daily basis
• Run A/B tests to continuously improve campaign performance
• Support wider projects such as game launches, onboarding operators, and building automated lifecycle journeys

Your Background

• 2–3+ years’ CRM experience, ideally within iGaming
• Hands-on experience building campaigns in HTML across multiple CRM channels
• Strong commercial mindset with the confidence to push ideas through to delivery
• Mentoring or light team leadership experience is a plus

Why Apply?

• High visibility and influence, with exposure to C-suite stakeholders
• A role that’s both strategic and hands-on, giving you end-to-end ownership of CRM activity
• Global remit across UK and international markets
• Fully remote setup

£40,000–£50,000 | Fully Remote