Customer Service & Sales Support Coordinator

Overview

We’re looking for a detail-driven Quality Coordinator to support and strengthen our Quality Management System. This is a hands-on role at the heart of the business — maintaining electronic quality systems, driving data insights, supporting audits, and working cross-functionally to ensure compliance, accuracy, and continuous improvement.

Working closely with Quality, Operations, Supply Chain, suppliers, and customers to keep our systems robust, compliant, and audit-ready.

This is a great opportunity to expand your Quality knowledge within a solid, stable manufacturing organisation that has been in business for many years.

Commutable from Northfield, Halesowen, Dudley, Stourbridge, Brierly Hill, Walsall, Wolverhampton, Birmingham, Moseley, Kings Heath, Brownhills, Great Barr, Sutton Coldfield, Hall Green, Bournville and Halesowen.

• Administer and maintain Q-Pulse (Electronic Document Management System)
• Manage and update the Quality Module in Sage
• Maintain QMS logs, registers, and controlled documents

• Extract and analyse data from Sage to track Quality KPIs
• Collate and trend quality data (non-conformances, complaints, supplier performance)
• Present clear reports to support decision-making and continuous improvement

• Support and progress CAPA meetings
• Lead and/or contribute to investigations, root cause analysis, and report writing
• Maintain Supplier Appraisal and Risk Assessment systems

• Previous experience in a Quality, Compliance, or Administration role within a regulated or manufacturing environment
• Experience working with ISO 9001 Quality Management Systems
• Strong Excel and Microsoft Office skills
• Confident in extracting, analysing, and presenting data
• Solid understanding of QMS and document control principles
• High attention to detail with strong organisational skills

This can be viewed as a chance to expand your knowledge and experience, or if you were looking for a steady stable role, for years to come, this is the ideal position for you!

What are you waiting for? Send your CV now for immediate interview

Please Note:
Candidates must have the right to live and work in the UK.

Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates.

If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.

Should you want to learn more about any of ourQUALITYvacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me by phone or email, to have an informal, confidential chat.

Probe Technical Recruitment, providing Quality Engineering Recruitment Support since 1994