Account Executive - SMB, Cross Sell; United Kingdom, Ireland

About The Role

Join Shopify's SMB Cross Sell team as an Senior Account Executive, driving business opportunities within our existing merchant base. Collaborate with entrepreneurs to expand their e-commerce and brick-and-mortar strategies. This role is for sales professionals passionate about empowering small businesses to grow and succeed. You'll source sales opportunities within a set book of business, navigate complex sales cycles, and influence Shopify's broader Revenue organization.

Transform merchant businesses through strategic partnerships while advancing your career in a dynamic, supportive environment.

• Engage with merchants to tailor Shopify’s solutions to their unique business goals.
• Develop strategic plans to identify and target potential customers in the SMB segment.
• Lead high-volume outreach through calls, emails, and social media to qualify leads.
• Manage comprehensive sales cycles from contact to contract, maintaining a robust pipeline.
• Collaborate with cross-functional teams to enhance client outcomes.
• Stay informed on product features and market trends to provide optimal merchant advice.
• Proactively build your sales pipeline, demonstrating strategic forecasting.

• Proficiency in English, with native or bilingual proficiency in one other European language
• Proven experience in closing sales roles with a track record in the SMB segment.
• Consultative mindset with a passion for acquiring new business.
• Ability to navigate complex sales cycles and engage with multiple stakeholders.
• Experience with CRM tools and familiarity with sales engagement platforms.
• Strong communication skills and ability to build trusting relationships.
• Self-motivated, results-driven, and comfortable with outbound prospecting.

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work