Counsellor, Community Health, Social Work

Join to apply for the Counsellor role at The Salvation Army in Canada

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

This role is responsible for providing social work services and counseling to clients, including assistance in developing and implementation of service plans, and serving as a clinical consultant to facility staff. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

• Support adherence to The Salvation Army’s standards, policies, and procedures, maintaining program integrity at all times.
• Consult with the clinical team on all decisions regarding client admission, dismissal, status changes, and external referrals.
• Provide crisis intervention, support counseling, advocacy, and case management services.
• Facilitate intensive treatment sessions and educational programs for in‑house clients as assigned.
• Collaborate with internal departments and external community agencies in consultation with the clinical team as directed.
• Conduct client assessments, develop treatment plans, and prepare progress reports in coordination with the clinical team.
• Provide supportive counseling, monitor client progress, and encourage adherence to treatment goals.
• Maintain complete and accurate documentation of all client interactions, treatment plans, and agreements.
• Support development of treatment strategies reflecting a multidisciplinary approach.
• Refer clients to appropriate community resources to support social reintegration.
• Support clients with financial planning, home visits, and outreach initiatives.
• Assist in coordination of weekly meetings at transitional housing sites to address program and property concerns.
• Attend court programs (e.g., Drug Court, Mental Health Court, DUI Court) as required.
• Perform additional program duties and special assignments as directed by the Executive Director.
• Prepare clear written and verbal communications, including business requirements, process documentation, and reports.
• Present options and recommendations to address issues and support informed decision‑making.
• Maintain required health and safety compliance reports and support external reporting as needed.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
• Other related duties as assigned.

Internal:
Ministry Unit leadership, staff, and volunteers.

External: community members, community groups/organizations, service agencies, guests/clients of ministry unit in person.

Reports directly to the Assistant Executive Director.

• May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
• May be authorized to handle small amounts of cash, including disbursements and collections.
• May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.

• Work is primarily performed in the office environment, mostly within a ministry unit or facility.
• The position requires strong concentration, active listening, body language observation, multitasking, and moderate amount of keyboarding.
• The…