Implementation Consultant

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Rev Spring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, Rev Spring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Implementation Specialist Role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.

• Provide quality onboarding and upgrades to our clients.
• Be a subject matter expert on our products to provide best practices and development implementation procedures.
• Identify, suggest, and develop enhancements to the platform to enable greater supportability and ease of use.

After an initial onboarding period, this position can be mostly remote, with periodic on-site visits required to one of the Rev Spring offices (Home site for Talksoft product team is in Hamilton, NJ).

• 2-3 years’ experience in a implementation or support role within the Healthcare Industry.

Since this team member will be involved in a significant amount of the day-to-day interaction with the systems and our customers, he or she will be expected to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the Implementation Ream Lead will perform various business support tasks such as documenting systems and processes and suggesting / implementing process and/or system improvements.

• Candidate must have a bachelors degree or equivalent experience.
• Desired: experience working with project tracking ticketing systems. JIRA is preferred.
• Ability to work independently and in a team environment.
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.
• Ability to learn quickly and retain knowledge to apply to new situations.
• Must be customer focused, have excellent customer service skills, and phone mannerisms.
• Must have excellent analytical/troubleshooting skills.
• Outstanding interpersonal, organizational, and verbal/written communication skills are required.
• Ability to organize and multi-task job responsibilities and prioritize effectively.
• Has an entrepreneurial approach.

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