WestHouse Administrator

West House Administrator

The West House Administrator is the supervising manager of the County-owned 24-hour mental health crisis facility. The Administrator supervises the provision of critical support and direct care to individuals experiencing mental health crises, ensures a safe and therapeutic environment, assists clients in implementing treatment plans, and maintains through documentation in accordance with program policies. The Administrator is responsible for facility oversight, personnel management, and coordinating with the medical director and other providers of medical health services.

The Administrator reports directly to the Board of County Commissioners.

Travel Required:

Ability to travel to meetings, training and other locations to carry out the necessary duties.

Duties/Responsibilities:

• Oversee the day-to-day operation of the crisis facility.
• Ensure a safe and structured environment.
• Recruits, interviews, hires, and trains new staff.
• Deliver compassionate, client-centered care to individuals in mental health crises.
• Maintain 24/7 staff scheduling for the facility, including on-call support.
• Communicate effectively with the Board of County Commissioners for facilities needs.
• Maintain, monitor, and manage the facility budget.
• Monitor licensing requirements, compliance and qualifications.
• Develops and manages contracts with providers to ensure quality of care, fiscal accountability and compliance with all regulations and program guidelines
• Ensure compliance with policies, procedures and regulatory requirements.
• Collaborate with County Human Resources Department to recruit, hire, onboard and train program personnel.
• Facilitate and document training to ensure all personnel remain current in:
• Crisis prevention and de-escalation
• First aid
• CPR
• Other emergency procedures, including fire drills
• Facility procedures and policies
• Facilitate staff meetings, case reviews, and training for professional development
• Enforce adherence to policies, procedures and training standards
• Conduct performance evaluations and manage personnel actions
• Serve as a resource and mentor to staff, ensuring the delivery of high-quality care
• Ensure client and record confidentiality in compliance with HIPAA regulations
• Conduct facility audits to ensure compliance with:
• Maintaining appropriate records
• Medication protocols
• Operational and safety standards
• Report any suspected abuse, neglect or exploitation
• Plan, facilitate and/or participate in community outreach efforts
• Day-today services for which the Administrator is responsible can include:
• Oversee client intake and orientation
• Provide crisis intervention using evidence-based de-escalation techniques
• Assist clients with treatment plan and treatment objectives
• Provide client centered therapeutic activities
• Monitor activities to ensure house rules and safety protocols are followed
• Review record keeping to ensure staff meet documentation standards
• Provide care coordination and referrals in collaboration with providers
• Provide transitional case management
• Supervise cleaning and housekeeping tasks to ensure the facility is consistently clean, sanitized, and organized
• Coordinate household shopping to meet facility needs
• Transport clients as needed, following all safety and liability protocols
• Perform other work as assigned by the Board of County Commissioners

Required Skills/Abilities:

• Must pass a background check acceptable to the Board of County Commissioners upon an offer of employment
• Valid current driver's license with good driving record
• Advanced skills in conflict resolution and de-escalation of volatile situations
• Excellent interpersonal and communication skills, with the ability to:
• Build rapport with individuals in crisis
• Communicate effectively and sensitively with individuals from diverse…