Account Executive Job Hamilton area,New Jersey USA,Customer Service/HelpDesk

Maintain and oversee customer accounts assigned to ensure high levels of customer satisfaction.
Provide excellent customer service in all aspects when dealing with customers both written and verbal.
Build and expand relationships with customers by assisting them with product questions, promotions, warranty, pricing, lead times, order status, tracking, repair, and other items as directed by the customer.
Work with all parties involved to resolve and process warranty claims, inspections, documents to consumers and reorders.
Extensive product knowledge and ability to trouble-shoot concerns brought forward from customers and reps.
Communicate extensively with other departments to assist customers with quotes, drawings, data, and other requests.
Must have a clear understanding of pricing structures and able to quote, correct pricing and clearly explain pricing to customers.
Process RGA’s and other documents from Merlin correctly.
Excellent problem-solving skills to resolve issues pertaining to measuring, dimensions, fit, missing data, inspections, pricing, customer service and all other Merlin processes.
General clerical responsibilities that include but not limited to updating database files with data relative to order/quote, contact information and WSN’s.
Process rebates, credits and assist with handling issues regarding lack of payment.
Managing of accounts to bring forward targets that need attention.
Work with reps / Sales notifying of customer concerns and potential to gain or loss of business.
Process quotes, orders and conversion during peak times.
Create new accounts, link ALT ’s and update orders correctly per guidelines set forth from the department.

Other Tasks

Travel to attend customer sales functions including round table, warehouse events, open houses and distributor shows where the main function is to discuss and promote Merlin’s offerings.
Delivery of Merlin Goods and customer visits.
Understand measuring and using the Drone process and offer customer assistance during extreme situations.
Work with shipping, freight carriers and Navisphere to assist customers.
Work off-schedule hours during peak and show seasons.

We are also hiring for an Account Executive Assistant:
Account Executive Assistant:

Assist the AE department with current needs.
Provide excellent customer service in all aspects when dealing with customers both written and verbal.
Assist the AE Department by helping customers to resolve issues or problem solve.
Process RGA’s and other documents from Merlin correctly.
Work with all parties involved to resolve and process warranty claims, inspections, documents to consumers and reorders.
Extensive product knowledge and ability to trouble-shoot concerns brought forward from customers and reps.
Communicate extensively with other departments to assist customers with quotes, drawings, data and other requests.
Must have a clear understanding of pricing structures and able to quote, correct pricing and clearly explain pricing to customers.
Excellent problem solving skills to resolve issues pertaining to measuring, dimensions, fit, missing data, inspections, pricing and customer service.
General clerical responsibilities that include but not limited to updating database files with data relative to order/quote, contact information and WSN’s.
Process rebates, credits and assist with handling issues regarding lack of payment.
Managing of accounts to bring forward targets that need attention.
Work with reps / Sales notifying of customer concerns and potential to gain or loss of business.
Process quotes, orders and conversion during peak times.
Create new accounts, link ALT ’s and update orders correctly per guidelines set forth from the department.