Sr. Late Stage Collections Specialist

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Collections-Dialer Full Time Hybrid - NJ, Mt. Laurel, NJ, US

3 days ago Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

Sr. Late-Stage Collections Specialist

We are PEAC Solutions—large enough to finance the globe, yet small enough to stand shoulder-to-shoulder with our customers. We believe in the power of partnership and the promise of possibility. Our purpose is to fuel growth by providing smart, flexible lending solutions that help businesses overcome obstacles and seize new opportunities. Backed by HPS Investment Partners, a leading global investment firm, we offer equipment financing, working capital, and inventory lending solutions that keep businesses moving forward.

As the world’s largest independent equipment finance company, we are expanding our global footprint—and we are doing it with purpose, grit, and a commitment to those we serve.

You are someone who thrives in an environment where ambition meets action. You bring curiosity, resilience, and a strong sense of accountability. You see challenges as opportunities and believe in making an impact for customers, for your team, and for the business. If you are looking to be a part of a company that values partnership over hierarchy and purpose over routine, your next chapter could start here.

The Sr. Late-Stage Collections Specialist manages a portfolio of severely delinquent commercial working capital accounts, including accounts progressing toward charge-off. The role develops account-specific recovery strategies, negotiates payment arrangements and settlements within approved authority, performs advanced skip tracing, and coordinates escalation to Legal and Recovery partners. Success requires balancing assertive cash recovery with sound judgment, accurate documentation, policy compliance, and professional customer treatment.

• This is a hybrid position, based in our Mt. Laurel, NJ office, three days a week, with two days remote.

Essential Functions:

• Manage an assigned portfolio of delinquent equipment finance, working capital accounts and aggressively pursue outstanding balances on delinquent accounts.
• Set clear expectations for payment amounts, due dates, and next steps, and hold customers accountable for meeting documented commitments .
• Use advanced negotiation, persuasion, and objection-handling skills to overcome payment resistance and secure immediate payments or sustainable repayment commitments.
• Manage resistant, evasive, or confrontational customer interactions professionally while maintaining control of the conversation and a firm, assertive, and persistent collection position.
• Negotiate payment arrangements and settlements within company guidelines and delegated authority, evaluating the customer’s circumstances, repayment capacity, account risk, and expected recovery value and obtaining required approvals.
• Act promptly on broken promises, missed payments, and unresolved disputes by re-establishing contact, reassessing the collection strategy, and escalating when voluntary resolution is no longer likely.
• Determine the causes of delinquency and assess collectability, exposure, contactability, dispute status, payment history, and customer circumstances to develop and update an account-specific recovery strategy.
• Escalate accounts to the appropriate internal partner based on delinquency stage, exposure, collectability, dispute status, customer responsiveness, and the likelihood of voluntary resolution.
• Conduct extensive skip tracing to locate customers, verify contact information, identify viable communication channels, and…