Director, Patient Services Operations; biopharmaceutical/pharma
Listed on 2026-10-09
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Healthcare
Healthcare Management
Role
Director of Patient Services Operations overseeing the design, launch, and management of DBV’s patient support programs for food allergy immunotherapy products.
Responsibilitieslead patient services hub operations including benefits verification, prior authorization, onboarding workflows, and vendor performance; operationalize copay and patient assistance programs ensuring regulatory compliance; manage vendor relationships, budgets, and performance metrics; define KPIs, develop reporting, and analyze data for program improvements; collaborate cross‑functionally with Market Access, Legal, Medical, and Commercial teams; ensure adherence to HIPAA, OIG, and PhRMA guidelines; support launch planning and patient experience enhancement.
RequirementsBachelor’s degree (advanced degree preferred), 8+ years in biopharma, with 5+ years in patient services, specialty pharmacy, or access roles; experience in specialty or pediatric product support programs, vendor management, and reimbursement landscape; proficiency with CRM, patient portals, benefits verification, prior authorization, and compliance frameworks.
Preferredexperience in biotech pre‑launch environments, pediatric/caregiver support models, non‑commercial pharmacy, vendor RFPs, and transition projects.
High‑valuespecialty/pediatric immunotherapy, food allergy focus, hub and program operations, US reimbursement knowledge, vendor oversight, and cross‑functional leadership.
Work setupOn‑site in Warren, NJ (3 days/week).
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