Application & End User Support Technician

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MLX - Information Technology Full-Time Hamilton, NJ, US

6 days ago Requisition

Salary: $65,000.00 Annually

Medlogix, LLC delivers innovative medical claims solutions through a seamless collaboration of our medlogix® technology, our highly skilled staff, access to our premier health care provider networks, and our commitment to keeping our clients’ needs as our top priority. Medlogix has a powerful mix of medical expertise, proven processes and innovative technology that delivers a more efficient, disciplined insurance claims process.

The result is lower expenses and increased productivity for the auto insurance and workers’ compensation insurance carriers; third party administrators (TPAs); and government entities we serve.

Position:
Application & End User Support Technician

Location:

Hamilton NJ or Lansdale PA

FMLA:
Exempt, Full-Time

The Application & End User Support Technician provides responsive, hands-on support for business applications, Microsoft 365, Windows devices, user accounts, and day-to-day technology needs. This role combines practical troubleshooting with clear communication to help employees remain productive, secure, and confident with the technology they use every day.

The technician owns service requests from initial contact through resolution or effective escalation, supports employee onboarding, maintains clear documentation, and collaborates with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems.

• Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools.
• Troubleshoot Microsoft 365 services, including Outlook, Teams, One Drive, SharePoint, and access-related issues.
• Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra .
• Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed of progress.
• Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started.
• Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems.
• Create clear support notes, user instructions, and knowledge articles.
• Help employees adopt Microsoft 365 Copilot and other approved business tools.
• Identify suspicious activity or potential security concerns and escalation them promptly.
• Suggest improvements that make support processes, systems, documentation, or training more effective.

• Strong troubleshooting skills and the judgment to know when and how to escalare.
• Clear, professional communication with both technical and non-technical users.
• A customer-focused approach, strong follow-through, and accurate documentation habits.
• Ability to take ownership and keep users informed until an issue is resolved.