Customer Service & Operations Specialist

At Suan Nutra Group
, we are looking for a Customer Service & Operations Specialist to join our team in the USA
, ensuring an excellent customer experience throughout the order-to-delivery process while supporting operational efficiency and coordination across departments.

• Act as the main point of contact for customers regarding orders, deliveries, documentation and operational inquiries.
• Support the Sales team with account follow-up, order status, pricing conditions and customer information.
• Manage purchase orders through ERP systems, monitor pending orders and issue sales invoices.
• Prepare, manage and track technical and commercial documentation, including CoAs, specifications, SDS and technical files.
• Support supplier onboarding and validation processes, ensuring accurate and updated compliance documentation.
• Coordinate with Sales, Quality, Procurement, Supply Chain and Logistics teams to ensure timely and efficient order execution.
• Monitor delivery deadlines, proactively communicate deviations and resolve operational issues.
• Ensure compliance with contractual conditions, internal procedures and customer requirements.
• Provide local support for marketing activities, including corporate branding materials and promotional initiatives.
• Identify opportunities for process improvement and support internal audits, certification processes and operational excellence initiatives.

• Degree in Business Administration, International Trade, Supply Chain or a related field is preferred. A background in Biology, Chemistry or Food Technology is also valued.
• At least 3 years of experience in Customer Service, Sales Support or Operations, preferably within B2B, ingredients, nutraceutical, pharmaceutical or food industries.
• Strong knowledge of order management processes, ERP systems and CRM tools.
• Experience managing technical documentation, supplier validation and operational processes.
• Knowledge of GMP and ISO standards is an advantage.
• Fluency in English is required. Spanish language skills are a plus.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities and deadlines.
• Excellent communication skills, customer-oriented mindset and a proactive approach to problem-solving.