Sales Operations & Logistics Manager

The Sales Operations & Logistics Manager is a pivotal role by bridging commercial goals and supply chain/fulfillment execution, ensuring that sales orders translate smoothly into on-time deliveries and efficient inventory flow by accurately forecasting, processing, fulfilling, and delivering customer orders.

The Sales Operations & Logistics Manager is a people leader in our organization with the Warehouse & Facilities Specialist reporting directly to them. This professional works onsite at the Lionsbot USA office & warehouse in Runnemede, NJ each workday and has minimal travel requirements (up to 20%).

Qualified candidates local to Runnemede, NJ will be considered first.

• Manage customer purchase orders, coordinate production or stock schedules, and align sales forecasts with supply capabilities.

• Serve as the primary liaison between sales channels and supply chain functions (demand planning, inventory, and warehousing).

• Translate sales forecasts, promotional calendars, and historical buy-trends into actionable inventory and procurement plans.

• Maintain optimal spare parts inventory to support customers and distributors effectively.

• Support the sales team by tracking robot deliveries, installations, and movements across the USA to ensure seamless customer experience.

• Maintain up-to-date records of robot locations, deployments, and ownership status.

• Ensure correct documentation and reconciliation of robot shipments, transfers, and invoicing.

• Oversee inbound and outbound shipments, partner with carriers and freight networks, and track delivery milestones.

• Monitor stock levels across sites, optimize storage costs, and ensure smooth order fulfillment.

• Oversee daily warehouse operations, ensuring efficient receipt, storage, and dispatch of robots, spare parts, and consumables.

• Implement/maintain best practices for inventory control, reducing waste and ensuring optimal stock levels.

• Develop/Maintain processes to streamline spare parts ordering, tracking, and fulfilment.

• Maintain inventory management system (ERP) to improve accuracy and reduce discrepancies.

• Manage inbound and outbound logistics, coordinating with freight forwarders and shipping partners to ensure timely deliveries.

• Optimize transportation and distribution processes to minimize costs and improve delivery performance.

• Resolve logistical issues and proactively identify areas for efficiency improvement.

• Oversee office and warehouse equipment maintenance, facility upkeep, and compliance with health and safety regulations.

• Act as the central link between the internal sales team, demand planners, manufacturing/warehousing, and finance to resolve bottlenecks and escalations

• Work closely with the headquarters global supply chain team to align inventory planning and demand forecasting.

• Partner with the US service team to ensure the availability of critical parts for repairs and maintenance.

• Collaborate with the finance team to ensure accurate and timely issuing of invoices for shipped robots and spare parts.

• Collaborate with internal teams to enhance overall operational workflow and customer experience.

• Track KPIs (such as on-time delivery rates and shipping costs) using ERP or logistics software to improve operational efficiency

• Build and maintain data dashboards to track order accuracy, inventory risks, back-in-stock timelines, and supply chain bottlenecks

• Track planned versus actual trade spend, investigate retail chargebacks/deductions, and partner with finance on reconciliations.

• Identify and implement operational improvements to increase efficiency and reduce costs.

• Develop standard operating procedures (SOPs) for warehouse, logistics, fleet, and spare parts management.

• Utilize data and analytics to drive process improvements and enhance decision-making.

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field

• Minimum of 5 years of professional experience in similar role (ex: supply chain, sales operations, or logistics management)

• Minimum of 2 years professional experience as a direct manager of warehouse, logistics, and/or sales professionals

• Professional experience working in ERP and/or WMS/OMS systems

• Knowledge of import/export regulations, customs clearance, and freight forwarding.

• Demonstrated advanced skills with Microsoft Office, spreadsheet analysis and data…