Director, EXO North America

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WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

The Director, External Operations (EXO) - North America is accountable for delivering superior supply chain value across Service, Quality, Cost, Cash and Stewardship through Wella Company's Third-Party Manufacturing (TPM) network.

The role serves as the business owner and virtual plant leader for the North America external manufacturing network, ensuring that business strategies are translated into operational execution through capable, compliant and competitive TPMs.

The Director is responsible for defining and executing the regional EXO strategy, developing organizational capabilities, and ensuring the delivery of business objectives through strong partnerships with Procurement, Planning, Quality, Manufacturing Operations, Supply Network Design, R&D and Commercial organizations.

The Director leads the North America EXO organization and develops the culture, capabilities and operating discipline necessary to support sustainable growth, innovation, operational excellence and continuous improvement.

• Develops and executes the North America External Operations strategy aligned with company objectives and Supply Chain priorities.
• Owns TPM network performance across Service, Quality, Cost, Cash, Compliance and Stewardship.
• Acts as the regional representative for External Operations in business and supply chain leadership forums.
• Ensures alignment between business growth plans and TPM capability, capacity and investment requirements.
• Establishes long-term TPM operating strategies and capability roadmaps across all categories.
• Leads External Operations participation in Supply Network Design (SND) initiatives.
• Partners with Procurement on TPM portfolio strategy and network optimization decisions.
• Evaluates sourcing models, manufacturing footprint opportunities and capability requirements to improve competitiveness and resilience.
• Sponsors TPM qualification, onboarding, expansion, transfer and exit activities.
• Ensures TPM network strategies support growth, agility and risk mitigation objectives.
• Service:
  Deliver world-class service performance through a resilient, responsive and reliable TPM network.
• Quality:
  Build TPM quality excellence through capability development, compliance and continuous improvement.
• Cost:
  Drive competitiveness through productivity, network optimization and sustainable savings delivery.
• Cash:
  Maximize working capital efficiency through agile supply chain design and inventory optimization

• Leads, coaches and develops the North America External Operations organization.
• Creates a high-performance culture focused on accountability, ownership, collaboration and results.
• Establishes talent development plans and succession pipelines for critical positions.
• Promotes capability building across Supply Chain Leaders, Site Initiative Leaders and Technical Leaders.
• Ensures clear role clarity, objective setting and performance management across the organization.

• Owns regional TPM Business Continuity Planning (BCP) governance.
• Ensures TPM compliance with corporate policies, internal controls and regulatory requirements.
• Leads strategic risk assessment and mitigation planning across the TPM network.
• Ensures effective escalation and resolution of critical supply, quality and operational risks.
• Champions safety, environmental stewardship and responsible manufacturing practices.

• Builds strong partnerships with Procurement, Planning, Quality, Manufacturing Operations, Finance, R&D and Commercial organizations.
• Represents External Operations in category and business planning discussions.
• Aligns…