Quality Assurance Associate

The QA Associate is responsible for managing market complaints, overseeing quality assurance and control activities, and supporting compliance and continuous improvement initiatives within production and warehouse facilities.

• Investigate, document, and coordinate responses to market complaints, preparing detailed reports and communicating with relevant stakeholders.
• Develop, revise, and deliver training on Standard Operating Procedures, testing protocols, and specifications, while maintaining accurate training records.
• Inspect production and warehousing procedures, logbooks, and records to ensure regulatory compliance and operational efficiency.
• Assist in internal and external audits, product release activities, and review of manufacturing records for accuracy and completeness.
• Monitor facility environments for microbial contaminants, oversee equipment cleaning and verification, and maintain trending data for environmental monitoring.
• Coordinate the sending of samples to third-party laboratories and manage retained samples and related documentation.
• Support the handling and disposal of product returns, participate in cleaning/method validation studies, and assist with filing of QA/QC documents.
• Identify opportunities for process improvement and perform additional duties as assigned by quality management, with responsibilities split between multiple locations within the county.

• Bachelor's degree in a science-related field
• 2-5 years of experience in Quality Assurance within FDA-regulated pharmaceutical, nutraceutical, or food industries
• Basic proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Effective communication and interpersonal abilities
• Problem-solving and troubleshooting skills
• Ability to multi-task in a fast-paced environment
• Willingness to work across multiple locations within the county as needed