Consumer Science and Product Intelligence NA OU Lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories.

What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role:

The Consumer Science and Product Intelligence (CSPI) Operating Unit Lead - Principal Scientist role is a strategic and operational role that ensures we put the Consumer First, Always in everything we do. Working as a leader within the Operating Unit (OU) leadership team and as part of the CSPI global leadership team the role ensures we develop, deliver and review our innovations and portfolio of products to ensure they win with consumers at the point of purchase and throughout the usage experience across all the categories in the relevant OU, delivering meaningful and noticeable superiority.

Critical elements of the role are:
Provide insights and evidence that enable consumer-led innovations that deliver meaningful and noticeable superiority. Champion “Consumer First, Always” approach across the OU, working with R&D from early insight and prototype development through claims support, launch and post-launch reviews. Lead consumer and product intelligence for the OU, identifying the right evidence to guide product, portfolio, claims, communication, and renovation decisions. Build a clear understanding of the OU product landscape, including competitors, product performance, consumer reviews, complaints, claims evidence, and emerging format trends.

Translate global category strategies into locally relevant OU execution, while using local insights to influence global innovation decisions. Bring actionable local consumer and product insights to Category teams and wider R&D, including ethnography, usage and attitudes research (partnering with CBIA where appropriate), and product intelligence. Drive faster, better innovation by applying product stories, ideal product models, and product narratives through the stage-gate process.

Ensure consumer testing in the OU is compliant, fit for purpose, and aligned with agreed work processes. Partner with OU, Category, Innovation, Commercial, and R&D stakeholders to focus CSPI resources on the highest-impact growth opportunities. Partner with cross-functional teams, including Medical & Scientific Affairs, to develop consumer-relevant claims, demos, visualizations, and communications. Partner with CSPI Category and OU Innovation leads to scale innovation by connecting consumer needs with product solutions.

Provide data to drive OU prioritization decisions and manage CSPI OU workload and resources where they will have the greatest impact on consumer choice, usage, and repeat purchase.

• E2E Consumer Science for the OU:
  Apply consumer science, product research and sensory methods at the right level for each project’s decision, risk and value. Deliver consumer and product evidence to identify areas of superiority to drive superior product design, support claims, product stories and visualizations, and deliver undisputed and irresistible…