Client‐First Center Advocate

Do you enjoy helping people, solving problems, and making a positive impact? Are you seeking an opportunity to grow your career in the financial‑services industry?

We are seeking a motivated, customer‑focused Client‑First Center Advocate to join a financial institution that values diversity, inclusion, collaboration, and employee recognition.

This role offers an excellent opportunity to develop your skills, gain valuable industry experience, and make a difference in customers’ everyday banking experiences. With paid training and a supportive team environment, you will have the tools you need to succeed.

• Represent the customer: Handle inbound calls about banking products, account information, and online banking.
• Build meaningful connections: Deliver exceptional service, establish trust, and foster positive relationships with customers.
• Resolve issues efficiently: Research concerns, address complaints and disputes, and provide timely, professional solutions.
• Achieve performance goals: Work collaboratively and independently to exceed targets for call handling, availability, service quality, and customer satisfaction.
• Apply problem‑solving skills: Navigate multiple systems and resources to find answers and ensure a smooth customer experience.
• Schedule: Monday–Friday, 8:00AM–5:00PM, with rotating Saturdays.

• Strong verbal and written communication skills.
• Confidence navigating multiple computer systems and working with dual monitors.
• Excellent problem-solving skills and the ability to de‑escalate challenging customer interactions.
• A dependable, reliable, and professional approach to work.
• A customer‑first mindset and a desire to learn and grow.
• Previous call center and/or banking experience is a plus!

Required:

• Minimum of 1 year of customer service experience.
• High school diploma or GED.

Preferred:

• Prior experience in a call center.

• Competitive pay: $19.50 per hour.
• Paid training: Access the knowledge, tools, and support needed to excel in your role.
• Positive workplace culture: Join an environment that values diversity, inclusion, teamwork, and employee recognition.
• Career‑building experience: Develop transferable skills and gain valuable experience in the financial services industry.

Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

As part of our hiring process, Inno Source may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

If you are an individual with a disability and need assistance in the application process please contact or email  .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.