Lead Customer Diagnostics Engineer

Lead Customer Diagnostics Engineer – GE Aerospace

The Fleet Support - Remote Monitoring and Diagnostics (RMD) Lead Customer Diagnostics Engineer will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), to maximize aircraft utilization. The Fleet Manager will also develop prognostic analytics to detect engine failure modes from flight data to minimize significant events.

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
• Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross‑functional engineering, and product line teams.
• Provide effective training to airline/operator customers to improve their utilization of the self‑service diagnostic tools.
• Identify product failure trends and assist in identifying probable root causes.
• Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
• Develop, improve and execute processes using LEAN methodologies.
• Provide front‑line technical response to airline/operator customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer.
• Develop and capture technical problem‑solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
• Interpret aircraft and engine manuals and service bulletins.
• Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image.
• Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.

• Build/Maintain key airline/operator customer relationship owner as Lead Customer Diagnostics Engineer for the Biz Jet fleets.
• Develops and maintains analytic in support of the Passport 20, Honda Jet, CT7 product lines working with GE Aerospace engineering and field service teams.
• Leads connection with product line leaders and work joint projects across multiple global site locations to improve GE Aerospace diagnostic service.
• Continue to develop and expand GE Aerospace diagnostic service in the small fleet size operator market.

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience).
• Minimum of 3 years experience in the Engineering/Technology & Fleet Management.

• Humble: respectful, receptive, agile, eager to learn.
• Transparent: shares critical information, speaks with candor, contributes constructively.
• Focused: quick learner, strategically prioritizes work, committed.
• Leadership ability: strong communicator, decision‑maker, collaborative.
• Problem solver: analytical‑minded, challenges existing processes, critical thinker.
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

The base pay range for this position is $112,000 – $149,000. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 1/12/26.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like Health Ahead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.…