Patient Services Representative - Express

Job Title

Patient Services Representative (PSR)

Department

Medical Center

Reports To

Practice Manager

Status

Non-exempt

Compensation

Starting rate $17.40 per hour; may increase based on years of relevant medical front desk/office administration experience.

Summary

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments by performing the following duties.

Patient Registration and Out Processing

• Performs all functions checking in and out patients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs and commercial insurance eligibility.
• Collects co-payments from patients in the form of cash, check, and credit card in a professional manner and provides receipts.

Patient Care

• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate areas.
• Communicates with waiting patients about progress toward being seen, backlogs with the back office, and suggests solutions.
• Schedules patient appointments accurately and promptly.
• Assists patients with insurance questions.
• Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.

Office Operations

• Answers phone, takes messages, and routes them to the appropriate area in a timely manner.
• Prepares daily report sheets and deposits for the center; balances cash collections with posted payments.
• Checks accounts for all patients scheduled to be seen the next day for any outstanding balances.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank; balances cash collections with posted payments.
• Pulls charts as needed and as indicated by provider.
• Participates in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
• Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
• Maintains appearance and materials in lobby.

Supervisory Responsibilities

No direct reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and/Or Experience

High School diploma or equivalent.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Certificates, Licenses, Registrations

None necessary.

Other Skills, Knowledge and Abilities

None necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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