Float Patient Services Representative

Position: Float Patient Services Representative (Travel Required)

About Primary Health Solutions

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect
I – Innovation
S – Stewardship
E – Excellence

Patient Services Representative Summary

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments.

A Day in the Life

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or re‑assign duties and responsibilities to this job at any time.

Patient Registration And Out Processing

• Performs all functions checking in and out patients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs, sliding fee levels and commercial insurance eligibility.
• In a professional manner, collects co‑payments from patients in the form of cash, check, and credit card and provides receipt.

Patient Care

• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to the appropriate area.
• Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back‑office and suggests solutions.
• Schedules patient appointments in an accurate and timely manner.
• Assists patients with insurance questions.
• Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.

Office Operations

• Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
• Prepares daily report sheets and deposits for the center. Balances cash collections with posted payments.
• Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
• Pulls charts as needed and as indicated by provider.
• Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
• Assists as assigned in patient communications, such as care reminders, tracking follow‑up, etc.
• Maintains appearance and materials in lobby.
• Performs all other duties and tasks as assigned.

Core Competencies

• Customer Service:
  Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication:
  Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability:
  Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality:
  Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity:
  Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements Education/Experience

High School diploma or equivalent.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully,…