General Manager, Warehouse Hotel & Champion Mill Conference Center

General Manager, Warehouse Hotel & Champion Mill Conference Center

The Hotel General Manager at the Warehouse Hotel inside the Champion Mill Conference Center is responsible for the development and management of a unique property that is an integral part of the Spooky Nook Sports complex. This role leads operational managers across all areas of the hotel in accordance with brand standards to ensure superior guest service and product quality. Responsibilities also include oversight of Food and Beverage operations for the Warehouse Hotel and Champion Mill Conference Center.

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest‑focused team members that make kindness contagious and help others succeed.

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3‑hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!

• Achieve budgeted revenue and profit goals in hotel and food/beverage, balancing cost with guest satisfaction while identifying ways to grow occupancy.
• Maximize revenue through inventory control.
• Oversee the property budget forecasts and review monthly profit and loss statements against budgetary goals.
• Oversee key property food and beverage departments (banquets, restaurant/bar).
• Utilize budgets to communicate financial objectives.
• Work with the corporate Finance Team to oversee all hotel accounting functions, including accounts payable, accounts receivable, payroll, and ordering procedures.
• Work with Human Resources on hiring needs for the hotel, appropriate pay levels, and team member policies.
• Train team members in accordance with company standards.
• Motivate and provide direction to all team members to maximize engagement.
• Communicate all policies and procedures to entire staff. Conduct regular team meetings to provide company communications, policy reviews, local property activities, and goals.
• Ensure that team member related issues are resolved in a manner consistent with company policies.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Work with the necessary department to manage all sales and marketing activities of the property and meet revenue objectives.
• Supports sales and marketing activities of the property and in conjunction with Spooky Nook Sports, to ensure budgeted revenues are consistently achieved.
• Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals.
• Interact with guests and other customers on a frequent basis to obtain feedback about their experience on property.
• Ensure that departments achieve or exceed guest service expectations.
• Ensure compliance with property legal, safety, operations, labor and service standards; conduct routine and short‑notice quality assurance audits with specific departments.
• Conduct detailed walk‑throughs to ensure building, public areas, kitchen and grounds are well‑maintained, safe and meet or exceed guest expectations.
• All other duties as assigned.

• At least 10 years of hotel experience in management, food and beverage, business development, operations, or strategic planning.
• Knowledge of the food and beverage operations as it relates to the hospitality industry.
• At least 5 years of experience in a senior management role with multiple direct reports.
• 21 years of age or older.
• Dependable transportation to and from work.
• Valid Driver’s License.
• Fluent knowledge of the English language, including reading, writing, and speaking.
• Ability to fulfill the physical…