Hotel Front Desk​/Guest Service Rep

Position: Hotel Front Desk / Guest Service Rep

2 days ago Be among the first 25 applicants

Description

We’re looking for a Guest Service Representative to join our Front Desk team!

Job Details

• Position
  :
  Guest Service Representative / Front Desk
• Starting Salary Range
  : $14.00-$15.00/hour or more based on experience.
• Wage Increases
  :
  New hires can earn wage increases at 30, 60, 90 days & 6 months.
• Employment Type
  :
  Full-Time
• Final date to receive applications
  :
  November 28, 2025

We Offer

• Team Culture
  :
  We work as a team and take pride in supporting each other every day
• Training and Growth
  :
  We provide on-the-job training and support career growth within the company
• Employee Recognition
  :
  We celebrate achievements and recognize the hard work of our team members

Benefits For All Teammates

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

Additional Benefits For Full-Time Teammates

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plan options
• 401(k) retirement plans with company contribution

What You’ll Do

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

Apply Today!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well-being.

Lo Que Ofrecemos

• Cadance de equipo
  :
  Trabajamos en equipo y nos apoyamos mutuamente cada día.
• Capacitación y crecimiento
  :
  Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento a los empleados
  :
  Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.

Beneficios Para Todos Los Empleados

• Vacaciones pagadas, días por enfermedad, duelo y jurado
• Días festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental

Beneficios Adicionales Para Empleados De Tiempo Completo

• Planes de salud, dental y visión accesibles para ti y tu familia
• Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
• Opciones de planes de gasto flexible
• Planes de jubilación 401(k) con contribución de la empresa

Lo Que Harás

• Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
• Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
• Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas.
• Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de…