EHR Generalist

Position: EHR Support Generalist

EHR Support Generalist

Department: Information Technology

Reports To: Director of Information Technology

FLSA Classification: Exempt

Remote or in-person work options available.

About Primary Health Solutions Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

• R – Respect
• I – Innovation
• S – Stewardship
• E – Excellence

Next Gen Analyst Summary

The EHR Support Generalist is part of a collaborative team, responsible in supporting and assisting staff with the Nextgen EHR platform, including monitoring daily issue resolution and support services to staff across the organization. As an EHR Support Generalist you will collaborate with internal teams, including leadership, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address tickets submitted and assist the Nextgen Analyst with projects and necessary support.

A

Day in the Life User Administration/Support

• Respond to end-user inquiries, issues, and requests related to Next Gen applications.
• Provide timely and effective technical support through various channels, including tickets, emails, and phone calls.
• Collaborate with users to understand their needs and challenges, offering solutions and guidance.
• Participate and/or assist in end-user training sessions on workflows and best practices.
• Assist in creation of new Next Gen user accounts and setup.
• Assist the Nextgen Analyst with projects dealing with the EHR system.
• Provide after-hours support (rotation) on an as needed basis depending on severity of issues.
• Provide Tier 1 & Tier 2 support for Nextgen related items.

Troubleshooting

• Assist in resolving technical issues related to Next Gen functionality.
• Investigate and analyze system errors and recommend and/or escalation for corrective action to the Nextgen Analyst.

Quality Assurance

• Perform routine system audits to ensure data accuracy and compliance.
• Contribute to testing activities during system upgrades or enhancements.
• Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance.

Core Competencies

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  · Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
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  · Communication: Understand and communicate effectively with others using various contexts and formats, including writing, speaking, reading, listening and interpersonal skills.
• 
  · Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• 
  · Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems.
• 
  · Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information ?ow.

Requirements Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system.

Must have Nextgen EPM experience.

Ability to troubleshoot technical issues and provide effective solutions.

Ability to maintain proper time management.

Detail-oriented with a commitment to delivering high-quality support.

Preferred

Certifications:

Next Gen Certified Professional (NCP) preferred but not required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of…