RMA Coordinator

Industry: Hyperscale and AI Data Center and Cloud Computing

Location: Remote – U.S. (West Coast preferred)

Employment Type: Full-Time

Department: Data Center Operations

Reports To: Director of Quality

Travel Requirements: Minimal (Less than 10%)

Salary Range: $80,000–$95,000 USD

We are seeking an experienced RMA Coordinator to manage the end-to-end return, repair, and replacement process for servers, storage, networking equipment, and other data center hardware across our global sites.

This is a hands-on coordination role, initially focused primarily on RMA operations (approximately 80%), with spare parts inventory management (approximately 20%) expected to grow as our inventory program develops.

Reporting to the Director of Quality, you will work closely with our data center technicians, Cloud technical teams, Supply Chain, procurement, and OEM vendors to ensure timely, accurate, and cost-effective hardware returns and replacements.

The ideal candidate has direct experience coordinating enterprise hardware RMAs, understands the fundamentals of server and networking hardware, and is comfortable working in a fast-paced, evolving environment where processes and systems are continuously improving.

Our core values guide how we collaborate, make decisions, support one another, and serve our customers. We're looking for people who embrace them and help us build something great.

• Manage the complete RMA lifecycle for servers, blades, storage, networking equipment, and other enterprise data center hardware, from return initiation and vendor authorization through shipment, repair, replacement, tracking, and final closure.
• Coordinate physical hardware return logistics, including defective equipment shipments, replacement deliveries, return documentation, shipping arrangements, and tracking with OEMs, vendors, and logistics providers.
• Work closely with data center technicians and Cloud technical teams to gather the technical information, diagnostic logs, serial numbers, and documentation required by vendors to process hardware RMAs.
• Serve as the primary point of coordination between data center operations, Cloud technical teams, Supply Chain, procurement, and external suppliers to ensure timely issue resolution.
• Monitor vendor warranties, RMA statuses, turnaround times, and service-level agreements (SLAs), escalating delays or unresolved issues when necessary.
• Maintain accurate RMA records, asset information, and serial-number traceability using ERP, CRM, and inventory management systems.
• Support the development and ongoing management of spare parts inventory across data center sites, including stock levels, reorder points, inventory locations, and serial-number reconciliation.
• Prepare and maintain RMA forms, shipping documents, return logs, proof of delivery, and applicable import/export documentation.
• Develop and maintain RMA and inventory reports using Excel, tracking key performance indicators such as turnaround times, return rates, inventory levels, spare-part availability, and cost per RMA.
• Collaborate with Supply Chain and vendors to resolve warranty claims, credits, reimbursements, and shipping or inventory discrepancies.
• Identify opportunities to improve return logistics, reduce RMA cycle times, and strengthen inventory accuracy and operational efficiency.
• Help establish and improve standard operating procedures (SOPs), documentation, and training for technicians and regional teams as RMA and spare parts processes evolve.

• Approximately 5 years of hands-on experience managing Return Merchandise Authorization (RMA) processes, preferably involving enterprise IT hardware, servers, storage, networking equipment, or data center operations.
• Demonstrated…