Director of Behavioral Health

Director of Behavioral Health – Primary Health Solutions

We meet people where they are and partner with them on their journey towards wellness.

The destination for servant leaders to provide comprehensive and exceptional care.

• R – Respect
• I – Innovation
• S – Stewardship
• E – Excellence

The Service Line Director (SLD) provides administrative oversight and supervision of clinic and behavioral health operations leadership at multiple PHS locations who oversee clinic staff and direct day-to-day operations. The SLD oversees programs, processes and resources that align with PHS policies, goals and objectives that include continuous improvement, ensuring standards are met. The SLD is responsible for ensuring delivery of high-quality patient services, promotes an integrated and team-based care models, ensures financial and operational results of areas of oversight.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Driving results by taking initiative, managing execution, and focusing on overall performance.
• Make sound business decisions by understanding the business from multiple stakeholders' perspective, making complex decisions and ensuring timely decisions that advance the organization.
• Engaging people through building collaborative relationships, optimizing diverse talent, and influencing people.
• Holding oneself accountable by fostering trust, being open by demonstrating self-awareness and self-development, and remaining flexible and adaptable.
• Maximize contribution to ensure meeting company strategic goals, key performance indicators or initiatives.

• Foster a high-performance culture through effective leadership, training, and performance management, ensuring the team is motivated to provide efficient service delivery and high-quality patient care.
• Engage staff and providers to promote team building and contribute to the success of the clinic’s quality, fiscal, staff and patient experience.
• Drive strategic initiatives aligned with PHS’ long-term vision, focusing on growth opportunities and overall practice performance.
• Drive consistent daily operational outcomes e.g., patient service productivity, utilization, staff ratios, maximize capacity, wait-time, panel management, resources allocation, etc.
• Lead and collaborate interdepartmentally to drive successful short-term and long-term projects to successful outcome.
• Develop and implement operational processes, policies, and procedures with a focus on efficiency and scalability, establishing mechanisms to incorporate best practice findings into standards of practice.
• Assure standardization of operations aligned with PHS priorities or expectations.
• Maximize efficiency and productivity through process analysis and interdepartmental collaboration.
• Consistently meet financial goals through optimizing revenue and implementing cost-control measures.
• Consistently meet population health quality goals including value-based care contracts with state or federal e.g., Medicare Shared Savings Program (MSSP) and Medicaid Value Based Care (CPC); and Patient Centered Medical Home (PCMH) certification and Uniform Data System (UDS) measures are met in accordance with HRSA.
• Ensure regulatory and safety compliance through implementation and oversight of best practices in all operations.
• Prepared and participates effectively in mandatory audits - adheres to quality assurance and regulatory standards from PHS, federal, state, and other agencies, including OSHA, HRSA, PCMH, and ODH.
• Independently analyze reports and data with action to enhance operational performance.
• Respond promptly to persistent issues with effective action plans including continuous process improvement to get back on track.
• Other duties assigned.

• Understanding the Business: customer focused (patient and staff), financial acumen, business insight, tech savvy
• Making Complex Decisions: decision quality and manages complexity with competing…