Director of Operations

At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of:
Professionalism, Quality, Ownership, Collaboration, Integrity and Fun.

The Director of Operations provides strategic leadership and operational oversight across core operational functions to ensure operational excellence, and scalability. This role is responsible for developing and executing operational strategies that align with company objectives while driving efficiency, consistency, and accountability across teams.

The Director of Operations will lead and mentor the departments of Operations, Maintenance, and Inventory. This role ensures that people, processes, and systems are aligned to support growth, optimize performance, and deliver consistent results.

A key priority of this role is building a strong operational leadership bench, fostering a culture of continuous improvement, and ensuring that operational execution supports both employee satisfaction and financial performance.

This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

• Provide strategic leadership and direction to Operations leadership, including Managers, Supervisors, Specialists, and Associates
• Directly supervise teams:
• Operations
• Maintenance
• Build a high-performing, accountable leadership team through coaching, development, and succession planning.
• Establish clear expectations, performance standards, and KPIs aligned with company goals.
• Foster a collaborative, solutions-oriented culture focused on continuous improvement and operational excellence.
• Serve as a key member of the company’s leadership team, contributing to enterprise-wide planning and decision-making.
• Develop and execute short- and long-term operational strategies to support company growth and profitability.
• Ensure alignment between operational execution and strategic business objectives.
• Drive consistency in processes, standards, and performance across all operational functions.
• Partner with executive leadership to identify risks, opportunities, and capacity needs.
• Ensure operational readiness to support sales growth, promotions, and peak volume periods.

• Oversee operational execution across distribution, warehouse, delivery support, and maintenance functions.
• Ensure facilities, equipment, and infrastructure are maintained to support safe, efficient operations.
• Drive improvements in productivity, cost control, safety, and on-time performance.
• Partner with Operations leadership to implement Lean, continuous improvement, and best-practice methodologies.
• Ensure compliance with company policies, safety standards, and applicable state and federal regulations.

• Provide oversight of inventory strategy, accuracy, and integrity across the organization.
• Partner with Operations, Merchandising, and Finance to strengthen inventory planning and governance processes, ensuring physical inventory aligns with system records at all times.
• Monitor and address root causes of inventory discrepancies, damages, and shrink.
• Build a culture of inventory ownership in each facility.
• Support system enhancements and process improvements related to inventory management.

• Partner with Sales, Marketing, Merchandising, Finance, IT, and HR to ensure operational alignment.
• Collaborate with leadership to identify upstream opportunities to improve efficiency and reduce operational issues.
• Support enterprise initiatives, system implementations, and process redesign efforts.
• Serve as an operational…