Front Counter Assistant Closing Manager

Working at a Chick-fil-A® restaurant is more than a job—it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Are you a highly skilled and motivated individual with a passion for leading and serving others? Do you thrive in a fast-paced, team-oriented environment?

Join Chick-fil-A, where you'll have the opportunity to lead a dynamic Front Counter team and contribute to an exceptional guest experience. As a Front Counter Assistant Closing Manager, you will play a key role in leading the front-of-house team, delivering excellent hospitality, maintaining operational standards, and ensuring the restaurant is properly closed and prepared for the following day.

This is more than just a management position—it’s an opportunity to develop your leadership skills, invest in others, and help create a positive and people-focused environment where both guests and Team Members can thrive.

Reports to:

Front of House Coach / Senior Coach

• Lead and support the Front Counter team during the closing shift.
• Set clear expectations and assign positions based on business needs.
• Train and develop Front of House Team Members.
• Provide real-time feedback, encouragement, and accountability.
• Lead by example through a positive attitude, strong work ethic, hospitality, and professionalism.
• Help create a culture where Team Members feel valued, supported, and motivated to perform at their best.

• Provide exceptional hospitality and ensure guests receive friendly, accurate, and efficient service.
• Monitor guest experience, speed of service, and order accuracy.
• Respond professionally to guest questions, concerns, and complaints.
• Maintain a welcoming and positive environment through the final guest of the night.
• Model Chick-fil-A's commitment to serving others with excellence.

• Coordinate and oversee Front of House operations during the assigned shift, which includes Drive Thru, Front Counter, and Dining Room.
• Ensure proper deployment of Team Members and adjust positions as business needs change.
• Work closely with the kitchen and leadership team to maintain smooth restaurant operations.
• Monitor product availability and communicate needs to the appropriate leader.
• Ensure restaurant procedures and operational standards are consistently followed.
• Assist with catering orders and ensure orders are accurately prepared and fulfilled.
• Monitor dining room, front counter, drive thru, and guest-facing areas throughout the shift.

• Follow all cash-handling procedures and restaurant policies.
• Ensure Team Members follow appropriate register and cash-handling procedures.
• Complete or oversee required closing procedures involving registers and cash.
• Report discrepancies or concerns to the appropriate leader.
• Ensure doors, equipment, and other areas are secured according to restaurant closing procedures.
• Maintain confidentiality regarding restaurant operations, cash, and other sensitive information.

• Lead the restaurant team through the complete closing process.
• Assign, monitor, and verify completion of all closing responsibilities.
• Ensure the dining room, front counter, drive thru, restrooms, and other guest-facing areas are properly cleaned and organized.
• Ensure necessary supplies are restocked for the following day.
• Complete required closing checklists and documentation.
• Ensure equipment and work areas are properly cleaned and…